AT&T shortening device return period to 14 days on October 7Alex Wagner - Senior News Editor
Take note, AT&T customers, because there's a policy change going down tomorrow that you'll want to be aware of. AT&T has confirmed to Phone Scoop that tomorrow, October 7, it'll be shortening the period in which customers can return new devices without incurring a fee from 30 days to 14 days. Any customers that purchase a device before October 7 will still be given the full 30-day period. Select AT&T business customers won't be affected by the change. AT&T's statement is as follows:
"AT&T has updated its device return policy. Consumer customers will have 14 days to return a device for any reason and cancel service without paying an Early Termination Fee. While this begins on October 7, AT&T customers will continue to have the option to update their voice and data plans at any time."
We've already seen the other big three carriers adopt 14-day return windows for new devices, so it's not a huge surprise to see AT&T finally doing the same thing. Still, it's a policy change worth keeping in mind the next time that you decide to plunk down the cash for a new phone from AT&T. And if you've been sitting on the fence about a handset and would like 30 days to analyze it, you'd better plan on making that purchase some time today.
Via Phone Scoop